Hampton Inn & Suites Alpharetta-Windward

I booked three rooms for me, four others and a dog. The staff was very responsive and helpful. I had to have a Fedex delivery one morning while off site and the front desk manager sent me a text as requested when the package arrived. We also asked for and received a late checkout time for all three rooms. Upon arrival, we discovered that our suite had one AC unit that that worked properly and one that did not. We reported the issue to the front desk and were immediately offered another suite, which proved unnecessary since the one working unit ultimately provided adequate cooling. After we checked out and were about 10 minutes on the road, the manager contacted me to advise that a briefcase was left in one of the rooms. The owner was able to turn around, return to the property and retrieve the briefcase. Slightly inconvenient, but not the hotel's fault. Quick action on the part of the staff saved the owner from having to deal with a stickier and perhaps more costly logistical problem. We would not hesitate to book here again if we travel to the area in the future. Thanks Hampton Windward staff!

Michael